Frequently Asked Questions
Everything you need to know about your Sorelle beauty experience.
Are Sorelle products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Sorelle products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Do you ship internationally?
Currently, Sorelle ships to over 25 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are your skincare products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options such as Afterpay and Klarna.